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Privacy Policy

1. OVERVIEW 

Effective Date: [08/05/2025]​

 

Metro Food International Market ("Metro Food", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information through our website (www.metrofoodmarket.com), mobile applications, and other services (collectively, the “Services”).​

 

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

  1. Information You Provide to Us

    • Personal Identifiers: Name, email address, phone number, shipping and billing address.

    • Account Information: Username, password, and preferences.

    • Payment Information: Credit/debit card information, billing address (processed securely via third-party payment providers).

    • Customer Support Inquiries: Messages, reviews, and any personal information voluntarily provided.

    • Survey & Feedback Data: Responses to customer satisfaction surveys, contest entries, or promotional activities.

  2. Information Collected Automatically

    • Device Information: IP address, browser type, operating system, device type.

    • Usage Data: Pages viewed, actions taken, time spent, referring URLs, crash logs.

    • Location Data: Approximate location based on IP address or device GPS (if enabled).

    • Cookies and Tracking Technologies: See Section 6 below.

  3. Information from Third Parties

    • Social Media: If you interact with us via social platforms (e.g., Facebook, Instagram), we may receive your public profile info.

    • Delivery Partners & Service Providers: Order and delivery status, payment verification, etc.

3. HOW WE USE YOUR INFORMATION

We use the collected information to:

  • Fulfill and manage your orders

  • Process payments securely

  • Communicate with you (order confirmations, updates, customer service)

  • Provide personalized recommendations and marketing

  • Analyze site usage and improve performance

  • Detect, investigate, and prevent fraudulent or unauthorized activity

  • Comply with legal obligations and enforce our terms

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

  1. Service Providers

    • We work with third-party vendors to provide key services (e.g., payment processing, order delivery, website hosting, marketing tools). These providers only access information needed to perform their functions and are obligated to keep it confidential.

  2. Legal Compliance & Safety

    • We may disclose information if required to comply with legal processes, government requests, or to protect the rights, safety, or property of Metro Food, our customers, or others.

  3. Business Transfers

    • In the event of a merger, acquisition, sale, or bankruptcy, your information may be transferred to another entity as part of that transaction.

  4. Aggregated or Anonymized Data

    • We may share aggregated, de-identified data for marketing, research, or analysis. This information does not identify individuals.

5. YOUR CHOICES & RIGHTS

  1. Account Information

    • You may update your personal information by logging into your account or contacting us.

  2. Marketing Communications

    • You may opt-out of receiving marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails. You will still receive transactional messages (e.g., order confirmations).

  3. Cookies & Tracking

    • You can control or disable cookies through your browser settings. However, doing so may limit site functionality.

  4. Data Subject Rights (Applicable to CA, EU, & Similar Jurisdictions)

    • Depending on your location, you may have rights to:

      • Access the personal data we hold about you

      • Request correction or deletion

      • Object to or restrict processing

      • Request data portability

      • Withdraw consent (if processing is based on consent)

      • To exercise your rights, contact us at [insert contact email]. We may require verification of your identity.

6. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

  1. Service Providers

    • We work with third-party vendors to provide key services (e.g., payment processing, order delivery, website hosting, marketing tools). These providers only access information needed to perform their functions and are obligated to keep it confidential.

  2. Legal Compliance & Safety

    • We may disclose information if required to comply with legal processes, government requests, or to protect the rights, safety, or property of Metro Food, our customers, or others.

  3. Business Transfers

    • In the event of a merger, acquisition, sale, or bankruptcy, your information may be transferred to another entity as part of that transaction.

  4. Aggregated or Anonymized Data

    • We may share aggregated, de-identified data for marketing, research, or analysis. This information does not identify individuals.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember user preferences

  • Track and analyze website traffic

  • Improve your experience

  • Provide targeted advertisements (e.g., via Facebook Pixel or Google Ads)​​

You may opt out of certain tracking via tools like:

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration. These include:

  • Secure Socket Layer (SSL) encryption

  • Firewalls

  • Role-based access control

  • Secure third-party payment processing

However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

9. DATA RETENTION

  • We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymize your data unless retention is legally required.

10. CHILDREN'S PRIVACY

Our website is not directed at or intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has submitted personal data, please contact us, and we will take appropriate action.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., delivery platforms, social media). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

12.INTERNATIONAL USERS

If you are visiting our Site from outside the United States, your information may be transferred to, stored, or processed in the U.S., where data protection laws may differ from those in your home country. By using the Services, you consent to such transfer and processing.

13. CHANGES TO THIS PRIVACY POLICY

Our website is not directed at or intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has submitted personal data, please contact us, and we will take appropriate action.

14. CONTACT US

​​For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

Metro Food International Market
7734 Landover Rd, Landover, MD 20785
(301) 773-6366
info@metrofoodmarket.com
Contact Form

Fresh

Global Products, Local Value

At Metro Food International Market, we bring you a curated selection of high-quality products from all corners of the world. Our primary focus is on offering authentic African, Caribbean, Hispanic, and Asian food items that cater to the diverse tastes of our community.

As your trusted multicultural grocery store, our mission is to enrich every shopping experience, making it welcoming and inclusive for all. Join us in celebrating the flavors of the world!

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