Policies

1. OVERVIEW

Effective Date: 08/05/2025

Metro Food International Market ("Metro Food", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information through our website (www.metrofoodmarket.com), mobile applications, and other services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

2. INFORMATION WE COLLECT

We collect the following categories of personal information:

Information You Provide to Us

• Personal Identifiers: Name, email address, phone number, shipping and billing address.
• Account Information: Username, password, and preferences.
• Payment Information: Credit/debit card information, billing address (processed securely via third-party payment providers).
• Customer Support Inquiries: Messages, reviews, and any personal information voluntarily provided.
• Survey & Feedback Data: Responses to customer satisfaction surveys, contest entries, or promotional activities.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device type.
• Usage Data: Pages viewed, actions taken, time spent, referring URLs, crash logs.
• Location Data: Approximate location based on IP address or device GPS (if enabled).
• Cookies and Tracking Technologies: See Section 6 below.

Information from Third Parties

• Social Media: If you interact with us via social platforms (e.g., Facebook, Instagram), we may receive your public profile info.
• Delivery Partners & Service Providers: Order and delivery status, payment verification, etc.

3. HOW WE USE YOUR INFORMATION

We use the collected information to:

• Fulfill and manage your orders
• Process payments securely
• Communicate with you (order confirmations, updates, customer service)
• Provide personalized recommendations and marketing
• Analyze site usage and improve performance
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our terms

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

Service Providers

We work with third-party vendors to provide key services (e.g., payment processing, order delivery, website hosting, marketing tools). These providers only access information needed to perform their functions and are obligated to keep it confidential.

Legal Compliance & Safety

We may disclose information if required to comply with legal processes, government requests, or to protect the rights, safety, or property of Metro Food, our customers, or others.

Business Transfers

In the event of a merger, acquisition, sale, or bankruptcy, your information may be transferred to another entity as part of that transaction.

Aggregated or Anonymized Data

We may share aggregated, de-identified data for marketing, research, or analysis. This information does not identify individuals.

5. YOUR CHOICES & RIGHTS

Account Information

You may update your personal information by logging into your account or contacting us.

Marketing Communications

You may opt-out of receiving marketing emails at any time by clicking "Unsubscribe" at the bottom of our emails. You will still receive transactional messages (e.g., order confirmations).

Cookies & Tracking

You can control or disable cookies through your browser settings. However, doing so may limit site functionality.

Data Subject Rights (Applicable to CA, EU, & Similar Jurisdictions)

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Withdraw consent (if processing is based on consent)

To exercise your rights, contact us at info@metrofoodmarket.com. We may require verification of your identity.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember user preferences
• Track and analyze website traffic
• Improve your experience
• Provide targeted advertisements (e.g., via Facebook Pixel or Google Ads)

You may opt out of certain tracking via tools like:

• Google Analytics Opt-Out Browser Add-on
• YourAdChoices: http://optout.aboutads.info

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration. These include:

• Secure Socket Layer (SSL) encryption
• Firewalls
• Role-based access control
• Secure third-party payment processing

However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

8. DATA RETENTION

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymize your data unless retention is legally required.

9. CHILDREN'S PRIVACY

Our website is not directed at or intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has submitted personal data, please contact us, and we will take appropriate action.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., delivery platforms, social media). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

11. INTERNATIONAL USERS

If you are visiting our Site from outside the United States, your information may be transferred to, stored, or processed in the U.S., where data protection laws may differ from those in your home country. By using the Services, you consent to such transfer and processing.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date. Continued use of the Services after changes are posted means you accept the updated policy.

13. CONTACT US

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

Metro Food International Market
7734 Landover Rd, Hyattsville, MD 20785
(301) 773-6366
info@metrofoodmarket.com

Effective Date: August 5, 2025

Welcome to Metro Food International Market ("Metro Food", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website located at www.metrofoodmarket.com (the "Site") and the products and services we offer through the Site and in-store (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. USE OF THE SITE

You may only use our Services if you are at least 18 years old or under the supervision of a parent or legal guardian. You agree to use the Services for lawful purposes only and in compliance with all applicable laws.

We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion.

2. ACCOUNT REGISTRATION

To access certain features (e.g., order history, saved items), you may be required to create an account. You agree to:

• Provide accurate, current information.
• Keep your login credentials secure.
• Notify us of any unauthorized use of your account.

You are solely responsible for all activities that occur under your account.

3. ORDERS & PRODUCT AVAILABILITY

All orders are subject to availability and acceptance. We reserve the right to limit quantities or discontinue products at any time without notice.

We strive for accuracy but cannot guarantee that product descriptions, images, pricing, or availability are error-free. If we discover an error in your order, we will contact you before processing.

4. PRICING & PAYMENTS

All prices are listed in USD unless otherwise stated. We accept payment by credit/debit card, PayPal, or other payment methods shown at checkout.

We use secure third-party payment processors. By placing an order, you agree to provide valid payment information and authorize us to charge the total amount (including taxes and fees).

5. DELIVERY & PICKUP

We offer local delivery and in-store pickup options. Delivery times are estimates and may vary due to weather, traffic, or inventory delays. We are not liable for delays beyond our control.

You are responsible for providing an accurate delivery address. Missed or refused deliveries may incur additional fees.

6. RETURNS & REFUNDS

Please refer to our Return and Refund Policy for full details.

Perishable items are typically non-refundable unless damaged or incorrect. We may request photo evidence before approving returns.

7. INTELLECTUAL PROPERTY

All content on the Site—including logos, graphics, images, text, product data, and software—is owned or licensed by Metro Food and protected by copyright and other laws. You may not copy, reproduce, distribute, or create derivative works without our written consent.

8. PROHIBITED CONDUCT

You agree not to:

• Use the Services for illegal or harmful activities;
• Interfere with site functionality or security;
• Submit false or misleading information;
• Impersonate any person or entity.

Violation of these rules may result in suspension or termination of your access.

9. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the content, privacy policies, or practices of third-party sites.

10. DISCLAIMERS

We provide the Services "as is" and "as available," without warranties of any kind. We do not guarantee that the Site will be error-free, secure, or uninterrupted.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. LIMITATION OF LIABILITY

Metro Food shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services, including but not limited to lost profits, data loss, or business interruption.

In no event shall our total liability exceed the amount paid by you for products in the 30 days preceding the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Metro Food, its officers, employees, affiliates, and suppliers from any claims, liabilities, damages, or expenses arising from your use of the Services or your violation of these Terms.

13. GOVERNING LAW

These Terms shall be governed by the laws of the State of Maryland, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maryland.

14. CHANGES TO TERMS

We may update these Terms from time to time. When we do, we will revise the "Effective Date" above. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

15. CONTACT US

If you have any questions about these Terms, please contact us at:

Metro Food International Market
7734 Landover Rd, Hyattsville, MD 20785
(301) 773-6366
info@metrofoodmarket.com

At Metro Food International Market, your satisfaction is our priority. If you're not happy with a product, we're here to help.

Returns & Exchanges

• Items must be returned within 7 days of purchase with the original receipt.
• Perishable items (produce, dairy, meat, and frozen) can only be returned if they are damaged or spoiled at the time of purchase.
• Non-perishable items must be unopened and in original condition.

Refunds

• Refunds will be issued to the original payment method.
• For purchases made with cash, refunds over $20 may be issued as store credit or require a manager's approval.
• No refunds will be given without a valid receipt.

Exclusions

• Alcohol, clearance items, and items marked "final sale" are not eligible for return or refund.

Need help?

Please speak to a store associate or contact us at info@metrofoodmarket.com with your receipt and product details.

This statement was last updated on August 5, 2025.

Metro Food International Market is committed to ensuring accessibility for all customers, including individuals with disabilities. We believe everyone should have equal access to our products, services, and information — both online and in-store.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG 2.1 guidelines, and have made the site accessible to the level of AA. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also provided:

• Clear navigation and consistent layout
• Text alternatives (alt text) for all meaningful images
• Compatibility with screen readers and keyboard-only navigation
• High-contrast, legible fonts
• Scalable text and responsive design for all devices

We regularly audit and test the site to identify and address accessibility issues.

In-Store Accessibility

Metro Food International Market
Located in Dodge Plaza
7734 Landover Rd, Hyattsville, MD 20785
Phone: (301) 773-6366
Email: info@metrofoodmarket.com

Our store includes:

• Wheelchair-accessible entrances and wide aisles
• Clearly marked signage
• ADA-compliant restrooms and customer assistance available upon request

Need Help?

If you're experiencing difficulty using any part of our website or visiting our store, please let us know. We are happy to provide assistance or reasonable accommodations.

Phone: (301) 773-6366
Email: info@metrofoodmarket.com

Continuous Improvements

We are committed to ongoing accessibility improvements and welcome your feedback. If you notice any issues or have suggestions, please reach out — we take all feedback seriously and will respond promptly.

Accessibility Standards

Our website is designed to comply with the following standards:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Americans with Disabilities Act (ADA)
• Maryland state and local accessibility regulations

Third-Party Tools and Content

Some third-party features embedded on our site, such as maps or payment gateways, may not be fully accessible. Please contact us if you require alternate access to such content.

Policy Updates

We may update this Accessibility Statement from time to time to reflect improvements or legal requirements. The most current version will always be available on this page.

Thank you for choosing Metro Food International Market. We're proud to serve our community with accessibility, care, and respect.